Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to flag a new site not on GamStop for us to look at? This page tells you how to reach the team behind Non Gamstop Casinos and what to expect once you do.
How to Reach Our Team
The best way to get in touch is by email. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected]
A short line explaining what your message is about — a correction, a suggestion, a general question — helps us route it to the right person and get back to you faster.
What You Can Get in Touch About
- Questions about our reviews — If you would like more detail on how a particular casino was assessed, or want clarification on a welcome offer such as those listed on our Best Non GamStop Casinos page, ask away.
- Corrections and updates — Offers, terms and free spins packages at casinos not on GamStop change often. If you notice something that looks out of date, we want to know so we can check it.
- Suggestions for new casinos not on GamStop — We keep an eye on new casinos not on GamStop entering the market. If there is a site you think we should look at, tell us and we will consider it for review.
- Feedback on payment methods or bonus terms — If you have come across a payment method, wagering condition or bonus term at a non Gamstop casino that you think readers should know about, we are glad to hear it.
- Partnership and editorial enquiries — If you represent a brand and want to discuss working with us, introduce yourself and outline what you have in mind.
Questions We Can't Answer Here
We are an independent comparison site, not a casino operator, so we cannot process deposits, withdrawals, account verification or bonus disputes on anyone's behalf. For anything account-specific — a missing free spins bonus, a delayed withdrawal, or a login issue — you will need to contact the support team of the casino in question directly, as they hold your account details and transaction history.
If you have self-excluded through GAMSTOP and have questions about how that scheme works, or about self-exclusion at sites outside it, that is worth raising with the operator or with a support organisation directly, since we do not hold personal account records for any player.
What Happens After You Email Us
A real person reads and responds to every message — we do not rely on automated replies as a substitute for an answer. Our usual target is two working days, though it can take a little longer during busier periods. If your enquiry needs input from more than one person on the team, we will let you know if there is a delay.
Keeping Our Content Accurate
Casino offers, rankings and free spins terms are reviewed and fact-checked, but this is a fast-moving market and details can shift between checks. Reader feedback genuinely helps us catch changes sooner, so if something on the site doesn't match what you find at a casino, please tell us. All players should be 18 or over, and our editorial ratings reflect independent research rather than paid placement.
Thanks for taking the time to read this page — we look forward to hearing from you.